Eric Kayser, a popular international bakery brand, launched its operations in Nigeria and needed a robust solution to enhance customer service. Mimic AI was brought in to streamline customer interactions and provide a scalable solution for managing inquiries across multiple channels, while ensuring consistency and efficiency.
Eric Kayser is a world-renowned French artisan baker, celebrated for his dedication to crafting high-quality, authentic bread and pastries using traditional methods. Founded in Paris, the brand has expanded globally, with outlets offering fresh, artisanal products that blend French baking traditions with modern tastes. Known for its use of natural ingredients and its mastery of fermentation techniques, Eric Kayser emphasizes excellence in every creation, from baguettes to viennoiseries.
In Nigeria, the Eric Kayser brand brings its signature French baking experience, providing customers with a taste of authentic, freshly baked goods made with premium ingredients. The brand’s commitment to quality and tradition has earned it a loyal customer base, offering an upscale and unique bakery experience across its outlets.
Mimic AI was integrated across Eric Kayser Nigeria’s digital platforms, providing the friendly and reliable support that the brand needed.
